Friday, April 1, 2016

Advice on creating your unique selling proposition

By David Ronald

Your unique selling proposition, or USP, is that one special difference that sets your product or business apart from everyone else.

How do you determine your unique selling proposition?

Begin by identifying what is distinct about your business, why that is important, and what it means for potential customers?

What you are looking for is a unique selling proposition that a buyer can immediately grasp, understand and appreciate. If you can boil it down to a single sentence, that is even better. Then, if you want to be like the great businesses, you will begin to build all future marketing and advertising efforts around this core idea, you will teach it to your employees, and you will all begin to live it.

If you think about those businesses that have a very identifiable USP, you will notice that it is in fact a large part of their success. The USP is a reason for consumers to frequent a business, a catchphrase, and a distinctive hook for the business to hang their hat on, all rolled into one:
  • “Avis—We Try Harder”
  • “You’re in good hands with Allstate”
  • “Federal Express: When it absolutely, positively has to be there overnight.”
Interestingly, surprisingly even, most small businesses do not have a USP. They are just out there, doing their thing, selling their stuff, and never really distinguishing themselves in the market place. Maybe they succeed or maybe they do not, but if they do, it might be because they have a good location, or the owner has some great contacts, or some other factor, but often it is not because they offer something unique and distinct to the consumer.

That’s a shame, because in this overly-crowded marketplace, without offering potential customers something different and distinctive, without letting them know you can solve their problem, you will fail to stand out, and if you don’t stand out, success is very hard to come by.

You begin to create a USP by looking at the market and finding a need that either you successfully fulfil already, or which is unfilled but can be fulfilled by your business.

To create a great USP, consider these questions:
  • What characteristics of your business are unique?
  • Of these, which are most important to your customers and potential customers?
  • What gaps are there in the marketplace that your business is uniquely qualified to fill?
  • Of all of these, which can be most easily communicated?
Once you have decided which traits make your business unique, and what the market is looking for, boil the idea down to a paragraph or two. This will not be easy, but that’s okay. Write it and re-write it. Take the idea down to its core. If you cannot state what it is about your business that is unique and different, how do you expect your customers to ever know it? To be truly effective, your USP must create value in the mind of customers.

Think about FedEx again. Its USP combines what it does with what customers needed. That’s the gold standard.

By re-focusing your business on your USP, you can inject it with new life and energy. You know what the customer wants and you have positioned yourself to uniquely fill that need. You will not appeal to everyone, but to those that need what your USP offers, you should appear indispensable.

Indispensable – It has a nice ring, doesn’t it?

Thanks for reading.

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